Privacy Policy
Last updated: [4 July 2025]
1 . Introduction
Onae Shop (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us via onae.shop (the “Site”) and any related services (collectively, the “Services”).
2 . Information We Collect
Type of data Examples Purpose Identity & Contact name, postal address, phone, email account creation, order fulfilment Payment cardholder name, card number (processed by our PCI-compliant payment partner), bank details processing payments & refunds Technical IP address, browser type, device ID, cookies security, analytics, site optimisation Usage pages viewed, items added to cart, referral URLs improve products & marketing Communications emails, chat messages, social media interactions customer support & promotions
| Type of data | Examples | Purpose |
|---|---|---|
| Identity & Contact | name, postal address, phone, email | account creation, order fulfilment |
| Payment | cardholder name, card number (processed by our PCI-compliant payment partner), bank details | processing payments & refunds |
| Technical | IP address, browser type, device ID, cookies | security, analytics, site optimisation |
| Usage | pages viewed, items added to cart, referral URLs | improve products & marketing |
| Communications | emails, chat messages, social media interactions | customer support & promotions |
3 . How We Use Your Data
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Contractual necessity – to process and deliver your orders.
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Legitimate interests – to prevent fraud, improve our Site, and send product updates you might like.
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Consent – for optional marketing emails and SMS.
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Legal obligations – to comply with tax, customs, and consumer-protection laws.
Contractual necessity – to process and deliver your orders.
Legitimate interests – to prevent fraud, improve our Site, and send product updates you might like.
Consent – for optional marketing emails and SMS.
Legal obligations – to comply with tax, customs, and consumer-protection laws.
4 . Cookies & Tracking
We use essential, performance, and advertising cookies. You may disable non-essential cookies via your browser or our cookie banner without affecting core Site functions.
5 . Sharing Your Data
We never sell personal data. We share it only with:
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Payment gateways to process transactions.
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Logistics partners to deliver your order.
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Analytics & advertising vendors (aggregated or pseudonymised data only).
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Authorities where required by law or to assert our legal rights.
6 . International Transfers
If data is transferred outside Pakistan, we ensure an adequate level of protection (e.g., standard contractual clauses).
7 . Data Retention
We keep order records for at least 7 years (per Pakistani tax law) and marketing consent records until you withdraw consent.
8 . Your Rights
Subject to local law, you can request to access, correct, erase, restrict, or port your personal data and to object to direct marketing at any time. Email us at [privacy@onae.shop]. We aim to respond within 30 days.
9 . Security
We employ TLS encryption, secure server infrastructure, and role-based access controls. No online system is 100 % secure, so please safeguard your password.
10 . Children
Our Site is not intended for children under 13; we do not knowingly collect their data.
11 . Changes
We may revise this Policy periodically. Material changes will be announced via email or a Site banner 14 days before they take effect.
12 . Contact
Questions? Email Support@onae.shop
